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FAQ

Business FAQs

A common question asked amongst EV enthusiasts and interested parties looking to reduce organisation Carbon Emissions. There are 2 main charger types for businesses - both AC and DC charging. AC is a simple charge unit that naturally would not exceed 22kws of power. This is useful for organisations who would like to offer charging to staff who will be there for 4 hours + during the day/night. DC fast and rapid charging operates at a completely different pace, Direct Current (DC) charging operates from 22kw to 350kw charging. Now if you are in a hurry or have a fleet that is constantly on the move, DC is your new best friend. A 150kw DC rapid charger can charge a standard EV to 80% in 25 minutes!! That is faster than it takes to get a Breakfast McMuffin these days.

VOLLT have a range of exceptional chargers tasked for a range of fleets, our portfolio includes a 7kw fast charger, a combined 11kw and 22kw charger (built in load balancing) a twin socket pedestal charger, a 60kw rapid charger and a 150kw rapid charger.

You will have access to the governments Electric Vehicle Charger grant from OZEV (Office of Zero Emission Vehicles). This will give you access to £350.00 per charger installed to a maximum grant allowance of £14,000 per business. VOLLT are also the only company in the UK that could assist your organisation in leveraging European funding for your project. Contact us for more information.

To estimate the GHG emissions you’ve avoided by driving electric, we estimate how far you’ve driven based on the energy provided to your electric vehicle , calculate the emissions caused by generating that electricity, and compare this with the emissions that would be generated by a gas-powered vehicle travelling the same distance. We use the following data:

  • Driving an internal combustion engine (ICE) vehicle emits an average of 2.3 kg CO2 per gallon (19.4 lbs CO2 per gallon).
  • An EV has an average efficiency of 4.8 km per kWh (3.0 miles/kWh), based on data for several types of EVs. 
  • The average fuel efficiency for ICE vehicles is 19.6 km/L (23.9 miles per gallon).
  • European countries generate different amounts of emissions through electricity production. See below for details.
  • CO2 is 95% of GHG emissions

We use these numbers in the calculation (19.4 × 3.0 / 23.9 — country-specific emissions factor) ÷ 95% to estimate the kg of CO2/kWh of GHG savings in each country. We multiply this number by the amount of energy you’ve used to charge to get your GHG savings estimate.

Emission factor in the UK is calculated by the European Environment Agency at 0.503 kg CO2/kwh.

Yes you can. With the EVOLV platform you are able to either operate on an open or closed network. An open network would allow you to charge anyone using your system, where the closed system requires you to grant access to individuals (predominantly employees) and test on all charging equipment.

VOLLT chargers are fully integrated and you will be trained and provided access on how to use the platform. You will have access to cost, energy usage, charger functions, roaming chargers and faults if they occur. We have ensured that we cover all bases in our EV Enablement Ecosystem.

Non-standard installations may incur an additional cost. Once we have assessed the property with our desktop survey we will contact you to discuss additional measures that may be required to install your chargers.

As part of the terms of use, we advise that all chargers are signed up to our VOLLT maintenance package to ensure you are always charging at optimum performance. Engineer support is provided with a quarterly site visit

VOLLT ensure quality and offer a 3 year manufacturer warranty. Should any problems occur, our customer support team are dedicated to resolving this for you as soon as possible.

YES, all VOLLT chargers are on an open charge point network, this allows your business to charge anywhere and anytime in the UK with our charging partners.

Your charger is showing a fault and is currently inactive, in order to resolve the issue first check your user dashboard. If you could not assess the fault then please contact a member of our support team.

All VOLLT charging products must be installed by an approved installer. This is to ensure that the product is installed correctly and in accordance with the manufacturers specification. Please note that if you do not use a VOLLT approved installer then the smart features may auto-lock, which will affect the warranty of the product.

VOLLT operate nationally and can install chargers anywhere in the UK. We have a network of over 100 installers who are fully accredited, vetted and experienced in EV installation. We want to ensure that your installation is completed to the highest possible standard with a team you can trust.

Our electric vehicle chargers are all fast and rapid, ranging from 22kWh to 150kWh chargers, capable of adding hundreds of miles of range in very short periods of time.

General FAQs

Vollt are EV Enablement Ecosystem Experts certified by the Government Office for Zero Emissions Vehicles (OZEV), on a mission to provide total EV solutions for all companies who care about sustainability. As the first carbon zero EV Enablement Experts with ISO 14 001, ISO 9001 & ISO 45 000 accreditations, environmental, safety and quality credentials speak for them selves. We take care of the whole EV enablement ecosystem from strategy, solution design, installation, management, energy provision and financing. With Vollt, the whole EV enablement journey is covered.

VOLLT monitors the health of the network. When we encounter a station that is not operating correctly or are alerted to a down station by a driver, we reach out to the owner (or their designee) in order to help facilitate the repair. The vast majority of ChargePoint manufactured stations are owned independently, and thus, any repair or maintenance of those stations will be carried out by the owner of a given charging station.

Tap your phone (with the app signed in to your account) to unlock the charging connector. Or, tap the  “Start Charge” button on the station info page in the app.

Step 2: Lift the connector

Push the button on the connector to lift it out of the holster.

Step 3: Plug in (and check in)

Plug the connector into your EV (and hit the blue button to start charging, for fast charging). Check your EV to make sure that you’re charging (there are often indicator lights on the dashboard).

Step 4: Leave the rest to us

Your vehicle is secure and charging, you will receive a notification letting you know when your charging session is complete.

Step 5: Tap out

When you get back to your EV, tap your phone or card (and press the blue button, for fast charging) to end your session. The station will show you how much it cost and we’ll send you a receipt.

Don’t forget to unplug the connector and put it back in the holster. Then, drive away happier in your fully charged EV.

This really depends on the type of vehicle you are using. Typically charging is broken down into charging speeds, then engine size. For example, a small Renault Zoe will charge on a 7kw AC charger in 8 hours where if you were using a Rapid 50kw charger it would charge in just over an hour.

Larger vehicles require larger power supply for reduced charging times, they are however able to accept higher charging speeds such as a 150kw Rapid Charger due to battery size. Keep in mind colder months reduces the amount of miles available on your battery, to avoid any surprises ensure you have a charger ready at home.

Electric vehicles with a standard 2 phase port will not require their own charger however the following applies for Tesla vehicles.

Tesla Model S & Model X drivers will need a CHAdeMO or CCS ‘Charging Adaptor’, which is available from your local Tesla dealer.

Tesla Model 3 is compatible for CCS charging without a Charging Adaptor.

Stations on the VOLLT network are independently owned and publicly owned, so each station owner sets the price for use of their stations. You can see the price to use a specific station on our app by viewing the indicated rates on the station details page. Because prices are configured by individual station owners or local authorities, the price you pay at any given VOLLT charging station is subject to change at anytime - keep updated on station pricing in your local area by setting availability notifications through your VOLLT app.

Get the EVOLV app by VOLLT to find available spots, start charging and get updates when your car is fully charged.

No – Just tap your contactless credit or debit card to pay unless your employer has made alternative arrangements.

 Make sure that you’ve signed in to your account and enabled tap to charge. This should solve the problem.

If paying via contactless debit or credit card, a pre-authorisation fee of £5 is reserved on your card. You may see this on your account as a “Pending Transaction”. This pre-authorisation amount will automatically be cancelled and replaced with the actual amount you were charged upon completion of the charging session. If you have set up an account with us, VOLLT will automatically add £10 to your account on a credit-based system. If your account drops below £5 we will add another £10 to the account. Should your rate of charging surpass £10 regularly we will set your account to an average cost/usage amount.

VOLLT does not impose a maximum stay, drivers are encouraged to move their vehicle once they have completed a charging session to allow other drivers to charge. When your session has ended you will receive a notification through your app. VOLLT will not be held liable for any fines or penalties incurred for failing to obey site-wide parking restrictions.

No. VOLLT operates on land operated by third parties, and as such drivers using VOLLT to charge their vehicles must adhere to local parking regulations.

Our electric vehicle chargers are all  fast and rapid ranging from 22kWh to 150kWh chargers, capable of adding hundreds of miles of range in very short periods of time.

Any electric vehicle that is DC compatible can use VOLLT workplace and public charging stations. Most new EVs are compatible with DC charging however check with vehicle manufacturer's guidance notes on whether this is possible.

OZEV is the Office of Zero Emission Vehicles, A government organisation regulated by the DVLA.

They are an Electric Vehicle implementation task force designed and created to grant funding, regulate the sector to ensure installation and compliance is above board and finally to ensure that charging infrastructure is tracked and managed to ensure the grid is equipped to manage the  surging demand for Electric Vehicles.

If you are a business interested in reducing installation cost, speak to one of our experts about how this could help.

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